This page is intended for users of the Cisco 5xx series of phones. This includes the SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA512G, and SPA514G
There are two types of call transfer that your system if capable of:
- Blind transfer: This is where the call is directy transferred to another user without any introduction. Following the transfer, the other phone will ring showing the callerid of the original caller. If there is no answer, the call would go to the voicemail of the numebr the call was being transferred to.
- Attended transfer: In this scenario, the user transferring the call would have the opportunity to speak to the transfer recipient before the call is transferred. The recipient on the transferred number sees the callerid extension number of the user transferring the call rather than the original callerid. If the recipient is not available or does not want to take the call, the user can return to the original call.
The system is also capable of making conference calls joining multiple calls. T
Blind Call Transfer
In the first call, press the RIGHT ARROW key to access the sub menu
Press the BXFER softkey from the submenu
Enter the number to transfer to. The call will now be transferred directly to the number dialed and the phone will return to the ready screen.
Attended Call Transfer
In the first call, press the XFER soft key
Enter the number that you would like to transfer the call to. Once connected, the user can speak to the person on the transferred number. Press XFER key to connect the calls and the phone will return to the ready screen.
Initiate first call. Press the CONF softkey
Enter the number to join the conference call.
When the other user answers, you can talk and when ready, press the CONF softkey to connect with the original call.
During the call, the user can leave the call and allow the other two parties to continue to converse by pressing teh JOIN softkey