There are two types of call transfer that your system if capable of:

  1. Blind transfer:  This is where the call is directy transferred to another user without any introduction.  Following the transfer, the other phone will ring showing the callerid of the original caller.  If there is no answer, the call would go to the voicemail of the numebr the call was being transferred to.
  2. Attended transfer:  In this scenario, the user transferring the call would have the opportunity to speak to the transfer recipient before the call is transferred.  The recipient on the transferred number sees the callerid extension  number of the user transferring the call rather than the original callerid.  If the recipient is not available or does not want to take the call, the user can return to the original call.

The system is also capable of making conference calls joining multiple calls.  The number of simultaneous calls that can be conferenced is equal to the number of lines on the phone + 1 (including the user).

 

Blind Call Transfer

 

 Gstream1C

In the first call, press the TRANSFER key

Gstream2c

Enter the number to transfer to and then press the TRANSFER soft key

Gstream3

The calls will be transferred and the phone will return to the ready screen.

 

Attended Call Transfer

GS6

 Initiate First call

GS5

Press new LINE key.  The first line will flash green. Dial number to transfer to transfer  to connect  second call.

GS4

Once connected, the user can speak to the person on the transferred number.  Press TRANSFER key followed by the first LINE key to connect the calls and leave. 

 

Gstream7

The calls will be transferred and the phone will return to the ready screen.

In the situation where the recipient of the transferred call is not available, or does not want to take the call, the user should just hang up and return to the original call by pressing the first green flashing line key.

 

Conference Calling

 

Gstream8c

Initiate first call. Put first call on hold by selecting a second LINE key

Gstream9c

First line will flash green.  Dial second call.  Once connected, press CONFERENCE key followed by the original LINE key to join the calls.

The process can be repeated to add more participants to the conference using the edditional lines if available.