Call Transfer and Conference - Polycom 3xx Series Phones

This page is intended for users of the Polycom 3xx series of phones.  This includes the Polycom 320, 321, 330, 331 and 335

There are two types of call transfer that your system if capable of:

  1. Blind transfer:  This is where the call is directy transferred to another user without any introduction.  Following the transfer, the other phone will ring showing the callerid of the original caller.  If there is no answer, the call would go to the voicemail of the numebr the call was being transferred to.
  2. Attended transfer:  In this scenario, the user transferring the call would have the opportunity to speak to the transfer recipient before the call is transferred.  The recipient on the transferred number sees the callerid extension  number of the user transferring the call rather than the original callerid.  If the recipient is not available or does not want to take the call, the user can return to the original call.

The system is also capable of making conference calls joining multiple calls.  The 3xx series of phones is capable of conference 3 simultanous calls including the user of the phone.

Blind Call Transfer

 320BXfer1

In the first call, press the TRANS soft key

320Bxfer2

Press the BLIND softkey

320Bxfer4

Enter the number to transfer to.  The call will now be transferred directly to the number dialed and the phone willr eturn to the ready screen.

Attended Call Transfer

320Xfer1

 In the first call, press the TRANS soft key

320Xfer2

Enter the number that you would like to transfer the call to

320Xfer3

 

 

 

Once connected, the user can speak to the person on the transferred number.  Press TRANS key to connect the calls and the phone will return to the ready screen.

In the situation where the recipient of the transferred call is not available, or does not want to take the call, the user should press SPLIT to return to the original call

Conference Calling

320Conf2

Initiate first call. Press the CONF softkey

 

320Conf3

Enter the number to join the conference call.

320Conf4

When the other user answers, you can talk and when ready, press the CONF softkey to connect with the original call.

320Conf5

 

During the call, the conference can be split into the two original calls if necessary by pressing the SPLIt softkey