This page is intended for users of the Polycom 5xx series of phones.  This includes the Polycom 550 and the Polycom 501

There are two types of call transfer that your system if capable of:

  1. Blind transfer:  This is where the call is directy transferred to another user without any introduction.  Following the transfer, the other phone will ring showing the callerid of the original caller.  If there is no answer, the call would go to the voicemail of the numebr the call was being transferred to.
  2. Attended transfer:  In this scenario, the user transferring the call would have the opportunity to speak to the transfer recipient before the call is transferred.  The recipient on the transferred number sees the callerid extension  number of the user transferring the call rather than the original callerid.  If the recipient is not available or does not want to take the call, the user can return to the original call.

The system is also capable of making conference calls joining multiple calls. 

Blind Call Transfer

 550Bxfer1

In the first call, press the TRNSFER soft key

550BXfer2

Press the BLIND softkey

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Enter the number to transfer to.  The call will now be transferred directly to the number dialed and the phone willr eturn to the ready screen.

Attended Call Transfer

550Xfer1

 In the first call, press the TRNSFER soft key

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Enter the number that you would like to transfer the call to

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Once connected, the user can speak to the person on the transferred number.  Press TRANSFER key to connect the calls and the phone will return to the ready screen.

In the situation where the recipient of the transferred call is not available, or does not want to take the call, the user should press MORE and then SPLIT to return to the original call

Conference Calling

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Initiate first call. Press the CONFRNC softkey

 

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Enter the number to join the conference call.

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When the other user answers, you can talk and when ready, press the CONFRNC softkey to connect with the original call.

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During the call, the conference can be split into the two original calls if necessary by pressing the SPLIt softkey