There are two types of call transfer that your system if capable of:

  1. Blind transfer:  This is where the call is directy transferred to another user without any introduction.  Following the transfer, the other phone will ring showing the callerid of the original caller.  If there is no answer, the call would go to the voicemail of the numebr the call was being transferred to.
  2. Attended transfer:  In this scenario, the user transferring the call would have the opportunity to speak to the transfer recipient before the call is transferred.  The recipient on the transferred number sees the callerid extension  number of the user transferring the call rather than the original callerid.  If the recipient is not available or does not want to take the call, the user can return to the original call.

The system is also capable of making conference calls joining three calls. 

Blind Call Transfer

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In the first call, press the TRANSFER key

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Enter the number to transfer to and then press the TRANSFER soft key

The calls will be transferred and the phone will return to the ready screen.

Attended Call Transfer

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In the first call, press the TRANSFER key

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Dial the number that you want to transfer the call to and wait for the call to be picked up.  You may talk with the recipient.

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To complete the transfer of the call, press the TRANSFER key

The call will be transferred and the phone will return to the ready screen.

In the situation where the recipient of the transferred call is not available, or does not want to take the call, the user should just hang up and return to the original call by pressing the first green flashing line key.

Conference Calling

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Initiate first call. Press the conference key

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Dial second call.  Once connected, press CONFERENCE key .

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During the conference call, the MANAGE soft key allows the user to manage the other parties

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Using the up and down arrow keys, one of the other parties can be selected and their line mutes or removed