There are two types of call transfer that your system if capable of:

  1. Blind transfer:  This is where the call is directy transferred to another user without any introduction.  Following the transfer, the other phone will ring showing the callerid of the original caller.  If there is no answer, the call would go to the voicemail of the numebr the call was being transferred to.
  2. Attended transfer:  In this scenario, the user transferring the call would have the opportunity to speak to the transfer recipient before the call is transferred.  The recipient on the transferred number sees the callerid extension  number of the user transferring the call rather than the original callerid.  If the recipient is not available or does not want to take the call, the user can return to the original call.

Blind Call Transfer

 

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In the first call, press the OPTIONS soft  key

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Select the TRANSFER option using the arrow keys

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Enter the number to transfer to and then press the TRANSFER soft key

The calls will be transferred and the phone will return to the ready screen.

Attended Call Transfer

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In the first call, press the OPTIONS soft  key

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Select the TRANSFER option using the arrow keys

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Enter the number to transfer to and then press the Green Dial Key

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You will now hear the second number ring and connect.  To transfer the call, just press the TRANSFER key. The calls will be transferred and the phone will return to the ready screen.

 

if, for example, the person you want to transfer the call to is not available, just press the END soft key to return to the orinal call

 

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