A softphone allows users to use their Android/Iphone as an extension to their office phone system.

Characteristics of a Smartphone

  • Calls can be made from smartphone without using cellular minutes.  Particularly useful when roaming
  • Calls can be made using your office callerid rather than cell number.  Keep your cell number private for business calls
  • Can be configured to receive calls made to your office extension, as an alternative to call forward/follow me to cell number
  • The downside is that softphone apps can drain the smartphone battery, particularly is set to receive calls as well as make calls

Getting Started

In order to use a spftphone, you will need to contact technical support.  A special extension needs to be configured, and you will be provided with the following parameters to configure the device:

  • Host (the domain)
  • username
  • Password

Download the App

In this example, we have used the Zoiper app.  This is a free app that has decent functionality. 

 zoiper1

Configuration

1) Select config  icon and the "Accounts"  to setup your account

zoiper22) Add account

zoiper3

3) Select "Yes" to show you have an account already

zoiper4

4) Select "Manual configuration"zoiper5

5) Select "SIP" as the account type

zoiper6

6) You will now enter the 3 parameters you will have been supplied

zoiper7

7)  First, give the account a name such as Prodosec

zoiper9

8) Enter the host that you were providedzoiper12

9) enter the username

zoiper10

10) enter the passwordzoiper11

 11) Save the account configuration.  If you have all of the settings correct, you will see that the account is readyzoiper13

Batter Life

If you find that the battery is draining faster than usual using the softphone, check the "Connectivity" options under the confog menu.  Unchecking the 'Stay Awake" and "Run in Background" options will educe battery drain, but will not allow incoming calls when the app is in the background

zoiper14