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Troubleshooting

Problems are rare, but like any advanced technology, they can happen.  The good news is that we can help identify the root cause and quickly put remedies in place.

 

Audio Problems - Breaking up audio or glitching

Connection Problems - Unable to make or receive calls

 

 

Troubleshooting

  • Audio issues
    • Test Your Internet Speed
    • Test Your Ping Time
    • Setting up Your Firewall
    • How to Disable SIP ALG
    • Is a Device Using All your Internet Bandwidth?
  • Connection issues
    • Network Troubleshooting
    • Check if Your Phone has an IP Address
    • Check if Your Phone is registered
  • Recommended Router

Get in Touch

Montreal: 514-380-8750 -  Toronto: 647-591-5455 - Toll-Free: 877-236-1390 - sales@prodosec.com

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