About Prodosec

Prodosec inc, is a Montreal based VoIP provider.  Founded in 2004, the company specialises in VoIP services for Canadian small and medium sized enterprises.

Our services are unlimited for regular business use.  This excludes extensions used for outbound telemarketing, which has an additional monthy charge.  Outbound telemarketing has much higher use than regular business use, and so adding a per extension premium for telemarketing enables us to keep costs down for the majority of our users.

Prodosec Inc  has direct connections to then major Canadian telcos, and so we can guarantee call quality to business customers in Canada.     We do however offer US DIDs to our Canadian customers for their convenience.

Unified Communications brings together a range of enterprise communication tools such as VoIP, instant messaging, SMS, video conferencing, business phone, and more into one application.

For organizations that seek to empower teams to communicate and collaborate better in this always-on smartphone age.



Yes.  You can have as many inbound numbers  as you need. Many customers have addiitonal numbers in other cities to locally serve customers, or direct dial numbers to employees or departments.

Yes. In most cases, we can port in your existing numbers. We have an online tool to lookup your number. You complete a form and submit along with a copy of a recent invoice. The process typically takes 7-10 business days if all of the documentation is in order.

Yes we do.  There is an additional per minute charge for inbound calls.

A hosted PBX is the cornerstone of a unified communications platform. The cloud PBX is an advanced fully featured business phone system,  located in one of our high availability data centres.  The phones connect to the system over the internet. The customer does not need to make the large investment to purchase and install their own on site system. A separate maintenance contract is not required for any moves, adds and changes. The hosted system is fully supported by our technicians.

If you already have a VoIP phone system, we can probably reprogram your phones. If you already have an older analog PBX (eg Nortel Norstar, Mitel) , we are not able to use the existing phones which use incompatible obsolete technology. In some cases, we are able to use regular analog phones through an ATA (analog terminal adaptor), but generally VoIP phones will open up the additional functionality of the system, and are relatively inexpensive.

In general, hosted PBX services will be quite a bit less expensive than installing an onsite system using traditional analog copper lines from Bell or Telus. In addition, our unified communications services will have increased functionality and flexibility improving business productivity.

You will need a reliable high speed internet connection. We recommend 100k of upload and download capacity for each simultaneous conversation, which leaves a safe margin of error. Most business internet services will have 30mb up and down at least, which is more than enough in most cases. We will do some testing to make sure that your internet will not present a problem.
Our network is engineered so that calls have comparable voice quality to analog lines from Bell or Telus.
VoIP providers are mandated by the CRTC to offer 911 service. VoIP technology offers 911 service which differs from the traditional 911 services on landlines. Prodosec maintains your physical address in our system. 911 emergency calls are routed to a national call centre where callers are asked to confirm the physical address on file before being transferred to the closest emergency access point. This process will take more time than calling from a traditional landline where the location is already known.

Ordering & Billing

We can usually setup a demo phone to test the audio quality. There is no setup charge for our services, and we do not have a long term contract. You will not be invoices for services until they are fully functional.

We accept Visa and Mastercard.  Post payment by cheque is available for large accounts

We invoice on the first day of each month for the service for that month, and any per minute changes that may be billable in the previous month?

No. We know that many companies will try and make users sign a long term contract. We retain our customers because they want to stay with us.