End User Portal – PBX17

The end user is able to view their call history, change voicemail settings and control call forward and follow me settings from a user portal.

If this feature is enabled, your system administrator will supply you with the URL, login and password to use these features

 Login

Options

Call History

Select the start and end dates, and click on select to see your call history.  The history can be downloaded to an excel spreadsheet

Voicemail

This allows the user to change the voicemail PIN.Other options are:

• Notify of new voicemail by email with the address
• Select if the voicemail is attached as a .wav file
• Choose if the message is deleted after notification, or if it is left to also be retrieved on the phone
• A secondary email address can also be set

Call Forwarding

This enables calls to be forwarded:

• To voicemail if not answered
• Forward all calls
• Forward calls when busy

Call forwarding – Find me/Follow Me

This option allows calls allows users to call a cellphone as well as the office phone:

• This can be set just for listed callerids
• There are various options on which phones ring, for how long  and in what order
  • Can ring the cellphone and the deskphone
  • Just the cellphone
  • Ring the phone and if not answered, try the cellphone
• Can ring all at once or one after the other
• The times when the followme works can be selected
• Call confirm acceptance will ask the recipient to press 1 before the call is connected.  This will ensure that calls are not picked up by the cell voicemail.  If this option is enabled, the user will also have to press 1 when receiving calls on the office phone.