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Reporting an Issue with ConnectUC

ConnectUC includes a feature that enables end users to report a specific issue.  This will send our support techs details of the issue you are experiencing, as well as logs of the call and details of the hardware, network and ConnectUC version to support troubleshooting.

  1. The ‘Report an Issue” option is available from the user menu (top left).

  1. Once selected, you will be prompted to choose the type of issue you wish to report.”Phone calls” should be used for connection or call quality issues on a call.  “Something else” should be used for connection issues or SMS.

  1. If “Phone Calls” is selected, you will be able to select the specific recent calls that you experienced the issue with.

  1. After selecting one or more calls from the list, you will then be asked to confirm more details about the issue occurring on the call(s). If you do not see your issue listed, you may instead choose ‘Report something else’, and you can explain the issue in a text form. Additionally, you will be asked to acknowledge sending diagnostic data for troubleshooting purposes.

  1. If the ‘Something else’ option is selected, you will instead be prompted to describe your issue within a text box. Additionally, you will be asked to acknowledge sending diagnostic data for troubleshooting purposes.