SMS messaging has been in use for many years for personal messaging between end users, but many businesses could now benefit from using text messaging to improve customer engagement, increase sales, and streamline operations.

Studies have shown that people open SMS messages much more quickly than other forms of communication, such as email. According to research, SMS messages have an open rate of over 90%, and the vast majority of those messages are opened within the first three minutes of being received.

This is because SMS messages are typically delivered directly to a person’s mobile phone, which is with them at all times, and people tend to be more likely to check their text messages quickly, especially if they hear a notification sound. In contrast, emails can often get lost in a cluttered inbox and may not be read until later or even ignored altogether.

Most of our customers who sell direct to consumers are surprised by the number of messages they receive after SMS enabling their numbers.  Sometimes, they receive simple messages after placing a call .  For example, “Call me back in 10 mins”.  Other prospective clients may use SMS for the initial contact, and these leads would have been lost.

Prodosec can help you comply with the latest anti-spam regulations (known as 10DLC registration),  to ensure that your messages reach their intended destination.

Overall, SMS messaging can be a valuable tool for businesses to improve communication with customers, streamline operations, and increase sales.

Customer Service

SMS messaging can be used to provide customer service support and resolve customer issues quickly and efficiently. Customers can send a text message to a business's dedicated customer service number and receive a response from a support agent.


Text marketing can be a powerful tool for businesses to send targeted promotional messages or offers to subscribers, often resulting in higher engagement rates than email marketing.


Quickly inform your customers, employees, or partners about any emergencies or important updates related to your business.


Request customer feedback and conduct surveys through text messages, helping you gather valuable insights to improve your products, services, and overall customer experience.

Appointment Reminders

Send appointment reminders to customers. This can be a helpful way to reduce no-shows and improve customer satisfaction. Ideal for medical practices, repair shops and home service businesses.

Employee Communication

Text messaging can be used to communicate with employees, such as sending shift schedules, updates, and reminders. Text messages for schedule changes get immediate attention.