Click the Music On Hold icon on the menu bar.
Playing a track as music on hold is considered as commercial use of the music. You are not permitted to upload copyright material, even if you have purchased it for personal use. There are a couple of options:
- Purchase a license to play copyright music from Entandem . Playing copyright material without a license can result in a fine of up to $20,000.
- Use no copyright music. This can be found online at sites like https://pixabay.com/music/. Search for ‘No copyright music’.
You are responsible for any music on hold uploaded to your company system.
A search field at the top-left of the page allows you to view the MOH files for a specific user by entering a file name, and then clicking the magnifying glass icon.
Adding Music On Hold Files
- From the Music On Hold page, click the Add Music button.
- Click Upload.
- After the file is uploaded, you can play it on your computer by clicking the play icon to the left of the file on the Music On Hold page.
Adding/Editing Music On Hold
| Setting | Description |
| Select a File | AUse this button to upload a file in MP3 or WAV format. |
| Song Name | Enter a name for this file. |
Changing the Order of Music On Hold Files
Music On Hold files play according to the order in which they appear in the Music On Hold page, starting with the top file on the page, if the randomization setting is not selected. To change the order in which files are played:
- On the left side of the Music On Hold page, hover the mouse over the up/down arrows for the file you want to move (the pointer changes to a 4-headed arrow).
- Hold down your mouse button, drag the file to the desired location, and then release the mouse button. A message tells you that the file has been reprioritized and prompts you to click Save.
- Click Save.
Music On Hold Settings
- Click the Settings button.
- Click Save.
Music On Hold Settings
| Setting | Description |
| Enable Music on Hold | Enable (check) or disable (uncheck) the Music On Hold feature. |
| Randomize Music on Hold | Play Music On Hold files in a random order (check) or according to their order on the Music On Hold page (uncheck). |
| Play introductory greeting | Play (check) an introductory greeting before playing the first Music On Hold file. If you check this check box, the New Greeting and Greeting Name fields appear for Text to Speech, uploading or recording a greeting. |