Why Unified Communications?

The tools to power your business

Unified communications brings together a range of enterprise communication tools including Voice , chat, SMS, video conferencing  and more into one cohesive application.  A unified communications platform empowers distributed teams to communicate and collaborate better, and to interact with customers using the preferred method of the client.


Traditional office phones, with added features . Work from home, work from anywhere, and stay in contact.


Customers are used to just sending a text for information, or to send photos. Don't let those messages get lost.


Mobile app with all the same capabilities as the office phone. Stay in contact on the road, in your warehouse, even on the beach.


Work from home just as if you were in the office using a laptop app. Great for travel, keep in touch from a hotel room.


Informal internal communications


Audio and video conferencing, with desktop sharing.

Hot Desking

Make the most of your office space. Employees can share offices and desks, but work like it is their own.


Send a fax in seconds from a pdf with the user portal.


Integrate your phone system with the Microsoft Teams client.

Call Centre

Full blended contact centre...customers can contact agents using phone, sms, chat or email


Screen pops, click-to-dial, activity logging to 200 CRM applications


SMS and voice marketing campaigns

The solutions to problems

Work From Home

Productivity tools

Softphone, Chat and Collaboration

Use a softphone on a laptop or desktop, with the same features as the office phone. Chat and collaborate with colleagues, share screens and video conference.
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Work from Everywhere

Home, office, cottage, vacation

Multiple Devices

Office phone, home office phone, mobile app, laptop softphone...all your devices can work together no matter where you are working today, with full user control.
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Appointment Reminders

Avoid no shows

SMS and Voice Dialer

Create automated appointment reminders from your scheduling software using voice, SMS or both.
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Hybrid Working

Productivity tools

Hot Desking

Combine the work from home productivity tools with hot desking in the office. Maximise use of office space by allocating desk and phone to hybrid workers when they need it.
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Teams Integration

Add voice capabilities to Teams users, with all the capabilities of your office phone system.
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Mobile Communications

Mobile App

Keep manufacturing and warehouse employees in touch. The mobile app can run on any Android or IOS device, including many barcode scanners
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Road Warriors

Never Miss a Call

Mobile App with Chat and SMS

Use mobile app to send and receive calls using your office number,and web chat with colleagues. Even use SMS with clients. User can select when calls will ring on app for work/life balance.
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Outbound campaigns

Outbound Dialer and SMS with CRM Integration

Use permission based SMS marketing campaigns to keep your customers up to date. Link with your CRM system for click to dial or automatic dialer.
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Customer Service

Multi channel contact center

Contact Centre, CRM Integration and SMS

Customers can contact your agents in the way they choose: SMS, chat, email, or voice can be handled by the same agent. All interactions linked to the customer records in your CRM for 360 degree visibility.
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One user. Any device, Anywhere

Advanced Features

Everything you would expect from a large corporate phone system +

  • Text to speech for greetings and announcements
  • Voicemail transcription of messages by email
  • Web portal gives user control
  • Speech recognition interactive menus
  • Call recording, including on record on demand
  • Hot desking
  • Call queueing
  • Full reporting, including wallboard
  • Manager listening, barge in and whisper mode for training
  • Blended agents:  Voice + SMS + Chat + email
  • CRM integration with over 200 platforms
  • IOS and Android Apps for mobile
  • Windows and Mac apps
  • Chat between users
  • Screenpops, activity recording, click to dial
  • Over 200 platforms supported
  • Salesforce, Oracle Netsuite, Zoho, Hubspot, SAP sales, SugarCRM, Zendesk, Freshsales, Apptivo and many more
  • Built in redundancy across two diverse locations. 
  • Full analytics available for every call to ensure call quality, with proactive trouble shooting
  • Chat with clients from mobile or desktop
  • Images supported
  • SMS marketing and bulk emergency notification
  • Include in call centre
  • Teams users can add voice capabilities
  • Work as part of company phone system

Develop Your Business As A Prodosec Sales Partner

Prodosec is looking for independent  sales partners.  Our partners can expand their existing services to include hosted PBX applications for small and medium sized Canadian enterprises