Why Unified Communications?
The tools to power your business
Unified communications brings together a range of enterprise communication tools including Voice , chat, SMS, video conferencing and more into one cohesive application. A unified communications platform empowers distributed teams to communicate and collaborate better, and to interact with customers using the preferred method of the client.
Phone
Traditional office phones, with added features . Work from home, work from anywhere, and stay in contact.
SMS
Customers are used to just sending a text for information, or to send photos. Don't let those messages get lost.
Mobile
Mobile app with all the same capabilities as the office phone. Stay in contact on the road, in your warehouse, even on the beach.
Softphone
Work from home just as if you were in the office using a laptop app. Great for travel, keep in touch from a hotel room.
Chat
Informal internal communications
Collaboration
Audio and video conferencing, with desktop sharing.
Hot Desking
Make the most of your office space. Employees can share offices and desks, but work like it is their own.
Fax
Send a fax in seconds from a pdf with the user portal.
Teams
Integrate your phone system with the Microsoft Teams client.
Call Centre
Full blended contact centre...customers can contact agents using phone, sms, chat or email
CRM
Screen pops, click-to-dial, activity logging to 200 CRM applications
Campaigns
SMS and voice marketing campaigns
The solutions to problems
Work From Home
Softphone, Chat and Collaboration
Work from Everywhere
Multiple Devices
Appointment Reminders
SMS and Voice Dialer

Hybrid Working
Hot Desking

Teams Integration
Industrial
Mobile App
Road Warriors
Mobile App with Chat and SMS
Marketing
Outbound Dialer and SMS with CRM Integration
Customer Service
Contact Centre, CRM Integration and SMS
One user. Any device, Anywhere

Advanced Features
Everything you would expect from a large corporate phone system +
- Text to speech for greetings and announcements
- Voicemail transcription of messages by email
- Web portal gives user control
- Speech recognition interactive menus
- Call recording, including on record on demand
- Hot desking
- Call queueing
- Full reporting, including wallboard
- Manager listening, barge in and whisper mode for training
- Blended agents: Voice + SMS + Chat + email
- CRM integration with over 200 platforms
- IOS and Android Apps for mobile
- Windows and Mac apps
- Chat between users
- Screenpops, activity recording, click to dial
- Over 200 platforms supported
- Salesforce, Oracle Netsuite, Zoho, Hubspot, SAP sales, SugarCRM, Zendesk, Freshsales, Apptivo and many more
- Built in redundancy across two diverse locations.
- Full analytics available for every call to ensure call quality, with proactive trouble shooting
- Chat with clients from mobile or desktop
- Images supported
- SMS marketing and bulk emergency notification
- Include in call centre
- Teams users can add voice capabilities
- Work as part of company phone system

Develop Your Business As A Prodosec Sales Partner
Prodosec is looking for independent sales partners. Our partners can expand their existing services to include hosted PBX applications for small and medium sized Canadian enterprises