UC Office Manager: Getting Started

As the Office Manager for the Unified Communications system, you can administer the system’s day to day needs. Basic Concepts Users:  A user is not just a single extension, unlike most phone systems.  A user does have an extension number assigned, but can have multiple devices.  Users can be given access to a portal, with […]

UC Office Manager – User Scopes

There are various user scopes that can be set. No portal:  No portal access. Simple User:  Access to Messaging, Fax (Billable Option), Contacts and reporting Basic User:  As above + answering rules.  Music on hold and timeframes can be enabled if required. Site Manager:  As office manager, but only access to users in certain site […]

UC Office Manager – Firewall Settings

To ensure that all parts of the system function properly, please make sure that these ports are open on your firewall Protocol Ports TCP 80, 443 TCP 4998 TCP 5060 TCP 7080 TCP 8000-8001 UDP 8889 UDP 4998 UDP 10000-65535 Alternatively, whitelist all traffic to and from

UC Office Manager – Dialplan

It is recommended to use either 3 or 4 digit extensions.  Results with 2 digits may be unpredictable. With the exception of some specific numbers (eg 411,611) , the users and other items can be numbers almost anywhere, but for consistency, the following is recommended: 100 – 599 Users extensions (Except 311,411) 600 – 630 […]

UC Office Manager – Feature Codes

The most commonly used end user features are included in our knowledge baser for users Tips and Tricks Star Code Feature Description *** Dynamically Park a Call (in the 701-709 range) *{parking lot} Park a Call (to a specified park ext) *35{ext} Extension Pickup – Answer a Call that is ringing at another extension *36 […]

UC Office Manager – Call Park Feature

The call park feature uses a special type of call queue to allow calls to be parked by one user, and be picked up by another.  Typically, a receptionist would answer a call and identify who the caller would like to connect to. The receptionist would then  ‘park’  the call in a parking lot and […]

UC Office Manager – Advanced Yealink Phone Programming

In most cases, we recommend using Yealink phones.  The UC platform allows programming of all Yealink functions. Programming the DSS Keys The ‘button builder’ easily allows configuration of the DSS programmable keys.  Each Key can programmed as: Setting Description Line Appearance A phone extension that allows the user to receive and make calls.  All phones […]

UC Office Manager – Timeframe Override Toggle

The Time Frame Toggle feature can be enabled on the phone, enabling individual users to manage the active timeframe used in their answering rules. The phone button will show as a green when the answering rule is enabled, and red when the answering rule is disabled. It is not currently possible to use this feature […]

UC Office Manager – ReachUC Mobile Apps

The ReachUC Apps allow full unified communications on the move.  With versions for IOS, Android, Windows and Mac the features include: Make and receive voice calls on your office account Control your office answering rules and callerid Transfer and conference calling Presence Send and receive SMS Simple login All users have access to the ReachUC […]