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UC Apps – Connect UC for IOS/Android

The ConnectUC mobile app was released in January 2024, and will replace the ReachUC  app.  Features include:

  • Make and receive call exactly as if on a deskphone
  • Send and receive SMS messages (optional service)
  • Send and receive fax (if enabled for your company)
  • Access to your user portal
  • Chat with colleagues

Note that the ConnectUC app is only available in English.  The ReachUC app is available if you require a French interface.

 

Installation

The app can be installed from the App store for IOS or the Play Store for Android.  Search for ‘ConnectUC’  .

Login

Login using your user and password . The user is always in the format extension@company (for example 202@yourcompany ). You should have received a welcome email with instructions on how to setup your password.

Once the application is installed and you have signed in, you will be prompted to allow device permissions and notifications. Please be sure to allow these permissions, as some ConnectUC Mobile features may not work properly otherwise.

User Preferences and Status

ConnectUC Mobile users can manage their preferences and status by clicking their avatar profile image found on the top left corner of the screen. Clicking your avatar will bring up a menu with quick access to important settings.

The User Preferences menu includes the following options:

  • Update User Status
  • Toggle Do Not Disturb (All Devices)
  • Manage Profile Preference Settings
  • Report an Issue
  • Sign Out

The User profile preferences page can easily be managed within the ConnectUC Mobile app, allowing for convenient profile picture changes, contact info changes, and password management.

In the event any issues occur within the app, users can report these issues conveniently within the user preferences page by selecting ‘Report An Issue.’

Once the ‘Report an Issue’ button is selected, users are asked a few clarifying questions to better understand the issue before it is reported, including the ability to select which phone calls were impacted, if applicable.

Dialer

The always-present dialer menu is conveniently located in the bottom-right corner of the screen, allowing you to dial out or view saved contacts from any tab.

Calls

The Calls tab allows users to view recent call history, including contact info and user status.

There are three ways to initiate a call from the ConnectUC Mobile App: 

  1. Click the ‘+ New’ button found on the top right side of the page and select ‘New Call.’
  2. If you already see the contact you wish to call, click their contact details and select the ‘Call’ option to call them directly.
  3. Click the always-present blue colored dialpad icon at the bottom right corner of the screen.


Once a call has been initiated, ConnectUC mobile users will be able to access standard calling features, including mute, dial-pad, park (coming soon), add another call to the line, place the call on hold, transfer the call, enable speakerphone, record the call, access Bluetooth settings (coming soon), and end the call.

If a user selects ‘Back to app’ while on an active call, they will be able to navigate and use the app without dropping the call. To navigate back to the active call options, simply click the ‘Active call in progress’ banner at the top of the screen.

Voicemail

If your user account is set to only deliver voicemail by email, voicemails will not appear in the app.

The Voicemail tab allows users to view, listen, and share received voicemail messages.

Similar to the Web/Desktop experience, once a new voicemail is received, the Voicemail tab will show a red number indicating the number of unread voicemails.

Once a voicemail is selected from the list, the user has the option to call the voicemail contact back, listen to the voicemail, share the voicemail as an audio file, or delete the voicemail.

If your user has voicemail transcription enabled, you will also see a text version of the voicemail, which can be a helpful time saver.

 

Contacts

The Contact tab allows users to add, manage, and interact with contacts.

The app currently only uses your office contact list.  Integration with your phone contacts will be available shortly

SMS

SMS for ConnectUC Mobile is coming soon!   In the meantime, the  ReachUC app is available which supports SMS.