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UC – Forward to User or Device?

When call forwarding, it is important to choose whether to call forward to a user or a device.

When using the interface on the phone to forward to 201, it will forward only to the device 201 (see above image on the right).  Using the web portal to set up using answering rules, it is possible to select to forward :

  • To user 201.  Will follow the call flow for the user as above left
  • Inividual Phones/devices 201, 201, (mobile), 201w (pc/mac)
  • Send directly to 201 voicemail.