UC New Users – Setting up Voicemail using the Portal
Firstly, you must have setup your password and logged in to uc.prodosec.com.
If you prefer, you can also record your voicemail greeting and name using over the phone using your PIN.
Choose the Messages option, and then the Settings tab.
Setting up Greetings
Click on the 
icon in the Voicemail Greetings section.
There are now 3 methods to setup your voicemail greeting:
- A greeting can be created using Text to Speech.
Enter the text and select the voice. You can hear with the message by pressing play. - Can be uploaded (Greetings must be in MP3 or WAV format.)
- Click Call. You will be asked to enter the extension number of the phone you would like to use. At the prompt, record the new greeting, and then press # when you finish your recording.
You must set a Greeting Name and press SAVE at the bottom of the screen for your message to be active
Full Voicemail Options
| Setting | Description |
| Enable | Enable (check) or disable (uncheck) voicemail. |
| Inbox | |
| Options | This setting affects audio voicemail (calling into voicemail), but does not affect the web portal voice messages. Check the appropriate inbox options. Choices are:
● Sort Voicemail inbox by latest first = plays newest messages first. ● Announce voicemail received time = plays the timestamp of the message. ● Announce incoming call ID = plays the caller ID number if available. |
| Operator Forward | This setting determines where a call is sent if the caller presses 0 while the voicemail greeting is being played. When using this feature, tell callers near the beginning of your recorded voicemail greeting that they can press 0 to redirect their call. |
| Number of Messages | Read-only field that shows the current count of messages. Click the Clear messages link to delete messages, but leave greetings in place. |
| Data | |
| Limit | Read-only field that shows user’s storage limit. |
| Used | Read-only field that shows the user’s used storage. Click the Clear data link to delete all messages, greetings, and the name recording. |
| Greetings | |
| Voicemail Greeting | To select an active voicemail greeting, click a greeting from the drop-down list.
To play the selected greeting, click the To download the selected greeting, click the To upload or record a greeting, click the 1. A greeting can be created using text to speech 2. Can be uploaded (Greetings must be in MP3 or WAV format.) 3. Click Call. Your phone will be called. At the prompt, record the new greeting, and then press # when you finish your recording. You must press SAVE at the bottom of the screen for your message to be active |
| Recorded Name | If your company has a dial-by-name directory, you must record your name to appear in the directory. Click the  icon to listen to your current name recording on your computer or click the icon to upload or record a new greeting. |
| Unified Messaging | |
| Email Notification | Adjust your voicemail to email settings. Choices are:
● None = no emails when voicemail is left. ● Send w/ Hyperlink = system sends an email to this user with a link to the voicemail ● Send w/ Brief Hyperlink = system sends an email to this user in plaintext with a link to the voicemail ● Send w/ Attachment (leave vmail as new)) . System sends an email to this user with the audio file of the message attached. ● Send w/ Attachment (move vmail to saved)) . ● Send w/ Attachment (move vmail to tracy) . This is the setting that most users prefer, avoiding duplicate messages on the phone and email. |
| Voicemail Transcription | As an optional service, a speech to text transcription of the voicemail can be included in the email. |
| Options | Check the appropriate unified messaging options. Choices are:
● Send email when inbox is full = system sends an email if this user’s voice mail inbox runs out of space. ● Send email after missed call = system sends an email if this user missed a call. |
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