UC Office Manager – Call Recording
Call recording is an additional service with a small monthly charge. Contact sales@prodosec.com for information on pricing. Calls are normally saved for four weeks. End user information on using and retrieving call recordings can be found in our knowledgebase. Call recording can be enabled for three different scenarios: By call queue: All calls that pass […]
UC Office Manager – Managing Contacts and Directories
There are two groups of contacts accessible to users: User specific contacts that are entered and visible for just one user: These can be entered by the user in their user portal. You are also able to edit and remove the shared contacts. (The edits are only visible to the user. Deleted contacts are removed […]
UC Routing Users
A routing user is used to combine multiple timeframes to route calls to different destinations. In theory, it is possible to route calls using the timeframe feature on an auto attendant, but it is very easy to make an error and lose calls. This is not recommended. By convention, routing users are in the 600-620 […]
UC Office Manager – 7 Call Queues
This covers the basic call queuing functionality. Very complex call centre queues are also possible as an option. To access queues, select the call queue icon There are some basic concepts that are important: Call queues can be configured and modified only by users with a scope of Office Manager/Call Center Supervisor or higher. Only […]
UC Office Manager – 4 Auto Attendants
Click the Auto Attendants icon on the menu bar Adding Auto Attendants The following procedure describes how to add auto attendants. From the Auto Attendants page, click the Add Attendant button. The Add an Auto Attendant pop-up window appears. Setting Description Name Enter a name for this auto attendant. The name should allow you to […]