ConnectUC Troubleshooting Steps

The ConnectUC app for mobile and desktop depends on the network and other settings on your device.

1. Mobile Apps – Getting started
   1. Don’t forget, your login is in the format extension@company (example 202@yourco).  It is not your email.
   2. You will receive a link in the ‘Welcome email” to set the initial password.
   3. There is a link at login if you have forgotten your password
2. Audio issues
   1. ConnectUC Mobile – Audio troubleshooting
   2. ConnectUC Desktop Audio and Notifications
3. If you are still having issues, use the “Report an Issue” feature.  This will send logging information that will allow further troubleshooting.